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Hp Deskjet F2480 Problem


So i bought a new printer (hp deskjet f2480) because my old one was passed its sell-by date. I have a dell laptop that has windows 7 on it. I was very excited to use my new printer (sad i know, but the last one was driving me mad!) And i put the disk in to set it up and when it came to attaching the device up my laptop said it did not recognise the usb cable. It recognized it with my old printer though and was working fine. So why is my laptop deciding it does not like this cable? This is preventing me installing my printer properly and printing anything :( . Any help would be much appreciated, although i have troubleshooted for ages and tried the fixit thing here and also sent a message to the technical support for the printer via email. I've been trying to fix it for 2days (as soon as i bought it).

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F2480 Printer Error Message

Purchased a new all in one f2480, tried to install, got error message.contacted hp tech support, they took command of computer, installed new driver/software from site. Printer ran that same day. Next day started computer got blue screen advising of error and suggestion to start in safe mode.contacted tech support again. Uninstalled driver/software. Started from beginning and could not get set up. After two days and about 5 1/2 hours on phone, canceled installation.

Took that printer back, got another, model f4480 with disc that reads for windows 7. Started installation and got same error message as with first printer. What next?áHelp site was unable to help with first printer, can only guess won't help with this next one. Old printer, model f4140 had no problem setting up, just plug in and go. Just needed to replace because of envelope printing problems. Any suggestions?


Posted On: 2010-01-15 . View Related Posts . . View 2 Replies .

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This morning i rang them and they wouldn't help me without me agreeing to pay ú15. After i went on at them a bit about their 'award winning' service which doesn't exist for free if you are out of warranty the person i spoke to came back and said the problem would be fixed if i did a 'fresh install' i.e.completely new disk of windows 7 (if i can persuade the person who installed it for me to do that). Obviously these things take time and cost money. Even then i don't know if it will work or if hp are just passing the buck by saying its a windows 7 issue. Has anyone else experienced this because i am at my wits end. I'd buy a new printer but then if7 is the problem that won't help.


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