Advertisements:




Hp Support Advisor Does Not Work After Upgrade


I upgraded from windows vista to windows 7 a few days ago. Everything else appears to be working okay but when i click on the icon for the hp support advisor it opens and displays the initial program screen but at the top left it flashes "gathering information", the button at the bottom right which appears to be a button is blackened so i can't use that function, at the bottom there is "product #, product name, and serial # but all appear to be deactivated because they are gray yet they all display "loading. " But nothing is happening. The sand timer displays but is eternally working and does not change into an active icon so i can click on any option.conclusion: i cannot access the hp support advisor and need help.

View Full Post With 2 Replies

Related Forum Messages:

Please Follow Index to Quick Jump to the Message.


Using Upgrade Advisor

I am running windows vista and intend to upgrade to windows 7 im running the 32 bit version all fixes have been installed on vista home, i downloaded the upgrade advisor many months ago in beta form and it seemed to work, told me everything , since then ive added a lot of programs, so this week i thought id install windows 7 i unistalled the old beta version of upgrade advisor and installed the all new singing and dancing new version , downloaded okay and it runs and runs green line back and forward up to date more than 4 hours no report no nothing, so i uninstalled that version and rechecked everything downloaded again back to the same a green line running up and down but no advice im into 2 hours this time. Can someone help microsoft seem pretty useless with this problem, i would like to know if the programs and hardware are okay for windows 7.

Posted On: 2010-01-17 . View Related Posts . . View 2 Replies .

Upgrade Advisor Automation

Is there any way to install/run the windows 7 upgrade advisor silently on a computer? 

My problem is that i am trying to assess whether a large amount of computers are windows 7 compatible so i basically want to create a script that runs the upgrade advisor silently at night and then copies the results to a share. I already have an ability to process the results if i can silently collect them.

Is there any command line options or configurations for the windows 7 upgrade advisor that anyone can help me with?


Posted On: 2010-01-16 . View Related Posts . . View 4 Replies .

How To Uninstall Upgrade Advisor?

I installed windows 7 upgrade advisor on my windows vista laptop recently (about a week ago). It checked my pc if it able to run windows 7. Anyway i got an answer and now i do need to remove upgrade advisor. I looked for a folder in start menu where there could have been an option to remove the software (but there was no such folder). I also checked add or remove programs.

There was no entry for upgrade advisor in programs or updates as well. I even browsed to content advisor folder in program files. There is no uninstall program also (at least i didn't see anything matching). So now i'm desperate to remove this software, but removing folders and registry entries is not a correct, safe and, main thing, complete way to do it.


Posted On: 2010-02-07 . View Related Posts . . View 4 Replies .

Cannot Download Upgrade Advisor

I can't download windows 7 upgrade advisor. Every time i try it tells me "connection interrupted" but there's nothing wrong with my connection. I had the same problem when i bought a zune and tried to download the necessary software to run it (which i had to return because i never did resolve the problem) now that i think of it, i never seem to be able to download anything from microsoft, but i do have an active version of windows vista with valid product key.

What do i need to do to resolve this? I will be switching from a 32 bit version of vista to a 64 bit 7 as soon as the boot disk arrives (i do need to wait for the boot disk, right?. ) And i want to get things ready.


Posted On: 2010-01-06 . View Related Posts . . View 2 Replies .

Upgrade Advisor - Nothing Happens After Selecting Run

Xp user on 32 bit system. Have plenty of ram and storage, as well as processing power. Downloaded windows 7 upgrade advisor to desktop. Download successful. When prompted to run program, nothing happens after selecting run.

Posted On: 2009-11-05 . View Related Posts . . View 4 Replies .

Upgrade Advisor Report On Devices

If the report says that "we don't have compatibility information about this device. " Does that mean it cannot support the device? How would i know if it can be supported? I tried using the microsoft online search for compatible devices but did not see the device i am using.

If the report says that "check windows update after installing windows 7 to make sure you have the latest driver for this device, otherwise it may not work. " Does that mean it may not support the device?


Posted On: 2010-01-09 . View Related Posts . . View 3 Replies .

Upgrade Advisor Says Remove Kaspersky But I Do Not Have This Program

I am currently using vista home premium. On trying to install windows 7 i am required to uninstall kaspersky anti virus. I do not have that program on my hard drive that i know of. I have downloaded kaspersky's uninstall program, but it cannot locate anything to remove. Anyone else had this problem?

Posted On: 2010-06-15 . View Related Posts . . View 3 Replies .

Upgrade Advisor - Uninstall Ati Control Centre

Un-installing ati control center and ati install manager disables my graphics card, i am attempting to upgrade from my current 64 bit windows vista home premium to windows 7 home premium and i am having some compatibility issues. The upgrade advisor is telling me to uninstall my ati control centre and ati install manager.

However, once i do so, this also uninstalls my ati drivers, which means i must use my built in chipset graphics card which unfortunately is too weak to process the new windows aero interface. Does this mean i will not be able to upgrade my computer?


Posted On: 2009-11-11 . View Related Posts . . View 9 Replies .

Upgrade Advisor - Uninstalling Microsoft Lifecam Issue

Microsoft upgrade advisor for windows 7 has recommended uninstalling microsoft lifecam version 1. 0. 0. 0 but i no longer have the program on my pc. I assume there must be files for the advisor to find something on my previous camera but i have been through my documents and programs but came up with a nil assuming it is there i have trawled my system windows vista but cannot find the program would like to have a clean board before upgrading to 7 any ideas?

Posted On: 2009-10-26 . View Related Posts . . View 9 Replies .

Language Support For Translation Work

We currently have home premium. We also purchased ultimate but have not installed it yet, and don't want to if it is not the solution. My wife does english/korean translation work. She can read and type korean with 7 home premium as it is. But needs a word program. So the questions are: do we need to install the ultimate edition? If we do, will that provide complete language support? Do i then need microsoft word. (There are many word processing programs here that people use. )

Posted On: 2010-01-20 . View Related Posts . . View 2 Replies .

Help & Support Problem Following Upgrade

I'm not certain this is the right forum but i did find a similar problem posted here. Following an upgrade from vista to windows 7, whenever i click on "help & support" on the start menu, the window opens with an schematic image of a partitioned disk and the message: "topic not found". I am told "for additional assistance, see more support options, " online help is "on" and entering anything in the search box gets the required information. It is just the home page that is pointing to a non-existent address and i don't know how to change it!

Posted On: 2010-08-10 . View Related Posts . . View 4 Replies .

These Programs Might Not Work Properly After The Upgrade

What do i do if i get the message these programs might not work properly after the upgrade. We recommend uninstalling these programs before upgradingť in a  windows 7 upgrade compatibility report?

Posted On: 2009-08-26 . View Related Posts . . View 2 Replies .

After Upgrade Bluetooth Mouse 5000 Did Not Work

Upgrade from win vita to win 7, bluetooth mouse 5000 did not work, req code for this mouse, can not find the code on this mouse.

Posted On: 2009-10-29 . View Related Posts . . View 2 Replies .

Anytime Upgrade Doesn't Work

Just bought a dell i580 with windows 7 home 64bit. I was also sold the windows anytime upgrade from home premium to windows 7 professional for $89. 00. After i enter the product key it tries to install for a few minutes then says upgrade unsuccessful. I was told by dell that i would need to buy a full upgrade version of windows 7 pro for $200. 00. I can find full retail version for less than this.

The full version would ven make reinstalls easier. Is this what i need to do or is there a better way?I can find full retail version for less than $200. 00. The full version would even make reinstalls easier in the future. If i buy a full retail version instead of the upgrade and do a full new install, cani the use the license from the windows 7 home premium on a different computer?


Posted On: 2010-06-10 . View Related Posts . . View 9 Replies .

Advisor Compatibility Check Error

I want to upgrade to windows 7 from vista. I assume that there shouldn't be a problem. After all, it is the same company right? After downloading the advisor, i got the same error each time. "Windows 7 upgrade advisor ran into an unexpected error. Please re-install windows 7 upgrade advisor and try again". I've done this a few times with the same result. Does this mean that i won't be able to upgrade to 7 or would i have to do a clean install? I really don't want to start uninstalling some programs to see what works and what doesn't.

Posted On: 2010-05-11 . View Related Posts . . View 8 Replies .

Upgrade Motherboard - Win7 Doesn't Work

I built my own computer and upgraded my motherboard and video card today and when i went to boot it up, 7 failed to start. After running the full diagnostics and reading the advanced details stating nothing other than "unspecified hardware changes" to be at fault, i came here for answers. I saw other people had upgraded, but with store bought pcs. Other than a clean install, what can i do to fix the issue? When i go to repair the installation, it only takes me to the list of options with system restore (which doesn't work, obviously). I tried loading windows in safe mode to no avail and naturally, i did my work when tech support was closed.

Posted On: 2010-01-28 . View Related Posts . . View 8 Replies .

Win 7 Home Premium Upgrade Will Not Work With Vista Business

I purchased a pavillion laptop dv9000 from hp with windows vista business 32 bit. I also purchased a windows 7 home premium upgrade (32 bit) from microsoft, intending to use it on my desktop computer, but i bought a new desktop with windows 7 instead. I want to upgrade the windows vista business on my laptop but the windows 7 home premium upgrade will not work with vista business; i.e. , I need windows 7 professional or ultimate upgrade. Already having an unused windows 7 home premium upgrade, what is the most economical way for me to upgrade my laptop to windows 7?

Posted On: 2010-05-05 . View Related Posts . . View 3 Replies .

Clean Install With Upgrade Media - Activation Code Wont Work

Im a student in the pitt system. We were issued a copy of windows 7 ultimate upgrade version. I have a laptop with vista on it and would be happy to keep it on there. I recently built a new computer from scratch and would like to put my copy on windows 7 on there.
 
Everything worked up until i got to the activation code since it was as fresh of an install as it could be. The activation code wont work though. Being a college student, i don't have enough money to buy even an old copy to install so i can upgrade to windows 7. Are there any very low cost (under $30) options in order to have my windows 7 work?


Posted On: 2010-05-08 . View Related Posts . . View 3 Replies .

Will 64-bit Product Key Work With 32-bit Upgrade ?

I purchased the online download of the 64-bit windows 7 but have figured out that i need the 32-bit. My brother has the 32-bit upgrade disc and i am wondering if my 64-bit product key will work with the 32-bit upgrade?

Posted On: 2010-01-17 . View Related Posts . . View 4 Replies .

Support Overload

I haven't even had this version of windows for a year and my "support" for my activation has apparently expired. Are there that many problems with windows 7 that when i've finally reached the end of my patience rope and gave in and tried to ask them they won't talk to me for less than $50? That is a rip off. Your operating system doesn't work and you won't provide customer support?

I can't even print a letter of complaint to mail to bill gates because windows has been trying to "automatically detect" a printer driver that was already installed for over an hour now. Good to know bill has hours to sit stuck at his desk because something has to be printed & faxed today and the *#@& printer that worked yesterday won't work today.


Posted On: 2010-07-31 . View Related Posts . . View 3 Replies .

Where Is The Microsoft Support?

Cannot connect via wireless router "problem with wireless adaptor or access point", first of all i would like to thank joelbx for the effort he is putting in to solve my wireless connection problem
But where is the microsoft employers support i have had no help from your company. From what i can understand the microsoft drivers and adaptor are not compatible with many routers.

I’d like answers from microsoft as it’s a software problem a microsoft windows 7 problem. I have been browsing through other posts with related topics and it is very obvious i am one of many with the same problem and the problem for all users points straight back to a problem with new computers installed with windows 7.


Posted On: 2010-01-04 . View Related Posts . . View 5 Replies .

Problem In Help And Support

I bought windows 7 professional , and i joined the computer to the domain we have server 2003

And the problem is:

After i put the user name and the password and when the desktop appears a window gets on it is """windows help and support"""  and every time i must to close it to continue using the computer?

I looked very very much to stop it but i could not i searched over the internet and on the technet website but i could not find any solution .

I reformat the computer again and the hard disk and there is not any program and i update the windows and the window still appears , it is the same like if you press f1 it is help and support.


Posted On: 2010-06-01 . View Related Posts . . View 5 Replies .

Phone Support

I installed windows 7 on top of vista sp2 expecting better performance. No dice. I'm having myriad problems-menus sticking, erratic sound schemes, programs not responding, etc. I've searched forums for answers to my problems with little results. So i put in a call for tech help about two weeks ago. Began working with a tech, but after 2 hrs. Needed to schedule a call back. Since then, no luck.microsoft says they've called me at times i've agreed upon, but i have agreed upon nothing! When i do tell them a time and they agree, they don't call! I ask for managers who assure me techs will call, but they don't. I'm at wit's end. Is there really phone support for windows 7?

Posted On: 2010-01-08 . View Related Posts . . View 3 Replies .

Korean Programs Support

I'm considering purchasing window 7 ultimate over the professional version for only one reason. Will it be able to run korean programs? Can anyone give me some advice?

Posted On: 2010-05-17 . View Related Posts . . View 3 Replies .

Alcohol 120% Support

Why microsoft windows 7 does not support virtual drive tools like alcohol 120%, daemon tools, ultra iso, etc. It also does not support most of the games. I am using the beta version of windows 7 on my system. My system is having "intel core 2 duo processor 2. 53 ghz, 2 gb ddr2 667 mhz ram, 320 gb seagate at 7200 rpm, msi 945 nvidia chip set mother board, microsoft keyboard and mouse.

I had tried to install virtual tools, but in vain. Windows 7 doesn't support it. When i install the game rise of nations from microsoft, the message was displayed on the screen. It says "application has encountered the problem. Closing the application". I hope you will look after my query and will find out the solution to this.

I hope windows 7 will be  as user friendly as your windows xp operating system.


Posted On: 2009-10-06 . View Related Posts . . View 3 Replies .

Dual Monitor Support

I got windows 7 professional rtm through msdn. I have a 19" samsung and a 26" samsung monitor (t260hd and 941bw). When i start windows 7 with both monitors attached, it boots on both monitors, then goes black at the login screen. If i boot with either monitor plugged in solo, it works fine. Last, if i start with one, then plug the second one in on the fly, it automatically defaults to my 19"- the display manager shows both as active, and i can drag windows over to the invisible second desktop- but i can't see it. I installed the latest nvidia drivers for my 7600gt and installed the drivers that come with both monitors. I'm out of ideas. Can you guys help me out?

Posted On: 2009-08-24 . View Related Posts . . View 11 Replies .

Multiple Monitor Support

I really love windows 7's feature of being able to drag a window to the left or right top half and then the window resizing to that half side. However, with a dual monitor setup, this is impossible to do on the inside halfs of the monitors . I have 2 monitors 1 and 2. On the right half of 1 and left half of 2, i cannot drag and resize to those areas. I can on the left half of 1 and the right half of 2. The above is copied from another post that i could not reply too!  I am curious if there is a planned fix for this?

Posted On: 2009-09-05 . View Related Posts . . View 2 Replies .

Laserjet Printer Support

In october, 2009, i upgraded my operating system from windows vista to windows 7. Before the update i connected my hp laserjet 4/4m plus printer via a parallel to usb cable. My current system is an hp pavillion that does not have a parallel port. The parallel to usb connection with vista worked fine. However, the connection did not work under windows 7. I added the laserjet printer on the 'devices and printers' screen. When i tried to print a document, the document did not print and 'went into a black hole'.

I thought i would try a pci adapter card and called the hp support line to verify that this connection would or would not work. I was told that microsoft does not have a fix/software drivers for windows 7 that would allow the laserjet 4/4m plus printer to work under windows 7. Is this correct?  I have used this printer for several years and want to continue its use because of its reliability and print quality. If anyone knows of a solution, please let me now.


Posted On: 2010-07-12 . View Related Posts . . View 2 Replies .

Support Multiple Monitor

One wonders if the lack of adequate multiple monitor support on vista will be rectified in windows 7? Additionally if the audio issues with recording aspects for professional musicians will mean we will still either have to keep xp on a separate computer or in dual boot mode? Any information from microsoft will be appreciated.

For example - i can play a dvd on xp and stretch it across 3 monitors, i can use cubase 2, 3, 4 and 5 on xp and have individual mixers, edits and vst's in separate windows. On vista the only version that does not crash at some point is cubase 5 studio. With games, on xp i can get them to stretch over 3 monitors. Vista hardly plays any game older than 18 months and won't stretch jack - xp's compatibility mode works much better. Will windows 7 enable this or do i have to use virtual pc xp? The only way i have managed to get wallpapers to stretch is with ultramon.

Yes i have a quad processor with 8 gb ram, 2 tb hdd space, 1gb nvidia graphics card and no issues with anything except the operating environment. And last microsoft - while it's only aesthetics, will the dreamscapes etc - aero - etc if desired by end users to have installed, be available as extra downloads for the non ram conservative users?


Posted On: 2009-10-11 . View Related Posts . . View 2 Replies .