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Missing Files / Documents In Win 7


My sister bought a brand new computer with windows 7 pre-installed less than three days ago. That night we brought it home and put all of her files on the computer, and stored them in separate folders in 'documents' folder (not the preset videos, music, pictures folders. )

The next day she got an error-type message saying that the computer was low on memory and it had to reboot. When the computer rebooted, all of her files were missing. Even applications that were in the 'downloads' folder. But when i looked in the 'computer' folder, it still showed that the os (c:) drive held 18. 5gb (out of 218gb). So i knew that it was still on the computer. I looked in the os (c:) drive > users > into her user folder and into 'documents and i found her files.

Today, she had the same problem, but when i tried to use the same method to find her files for her again, they aren't there. But the os (c:) drive still shows that its holding 18. 5gb of memory. Where should i look to find the missing files, and what could be causing this to happen?


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