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Error - 1612 - Feature Transfer Error


Error:- 1612 - feature transfer error - i cannot uninstall a specific driver that was installed from a cd. I want to uninstall a driver for redundant device. I can see it stuck there in my control panel/programs & features list. The driver software was bundled on the same cd as the application software that came with the device, which is a grabme video/audio capture stick by agk nordic, (who seem to have gone off the radar!). The application software is by arcsoft who are disclaiming on the driver software for the device.

Evidently the software was ill-suited for use with windows 7 and although patches were available they weren't effective. If i could have my time over again i would have left well alone, but as they say, fools rush in where angels fear to tread and you learn only by your mistakes! I have now purchased another device and different software which is configured correctly for windows 7 and it works!

In my control panel/programs & features list it is entitled, "usb audio/video driver" i have attempted to uninstall it from here and failed and also by reinserting the cd and that failed too.

When i use the control panel/programs & features method i get this information/message box: the installation source for this product is not available. Verify that the source exists and that you can access it. C:windowsinstaller612f7. Msi

Using the setup cd i am given two options. The first is to repair and the second to remove. This option screen comes up because there is something related to it already on my system, having already installed it, (even though it doesn't work!).

Whether i choose either option my system generates similar information/message boxes. I have tried both methods of uninstallation with and without the device plugged in. Basically, they are telling me that: usb video/audio driver. Setup could not find a file on the specified path or disk. Please check that the proper disk is inserted or specify a new path. Unable to locate file

C:usersbrians~1appdatalocaltemp{f2a8acd9-1f63-4565-82db-3e07b9f7fe2e}usb videoaudio driver. Msi

This is the attempt through the control panel/programs & feature. The path is displayed slightly differently when the attempt is made using the setup cd in that it is: eaa60d5d-06d8-476f-8875-5d8d6d753ec1}

I click on retry and i get the same message, so i click on cancel and i get this message: feature transfer error. Error:- 1612. The installation source for this product is not available. Verify that the source disk exists and that you can access it. There is not a great deal i can do here apart from click on ok and abandon the exercise!


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Transfer Error 1612

I am having some difficulty installing, uninstalling and reinstalling some oem software supplied with a video/audio grabber. By coincidence, the same software is also supplied with a usb dvb-tuner that i also bought.

The disk that i am focusing on is the one supplied with the video/audio grabber in the link below:

http://www.Agknordic.com/new/index.php?Side_id=248

I bought it from netto a few months ago.

The oem software is supplied by arcsoft, this is the link to their website:

http://www.Arcsoft.com/estore/featured_products.asp?Id=estore

The disk contains installations for:

A) drivers

B) showbizdvd 2

C) totalmedia 3. 5

D) video downloader

My immediate issues are with a) and b) although it is apparent that neither of the other applications will work either.

I have tried to uninstall the above software after receiving error messages. I have used the disk supplied to attemt to carry this out.

The first message i get is:

Usb video/audio driver

Set up could not find a file on the specified path or disk.

Please check that the proper disk is inserted or specify a new path.

Unable to locate file: c:usersbrians~1appdatalocaltemp{61b21240-486a-4b0b-9d0f-85435becdd97}usb video audio driver. Msi

This is accompanied by another message:

Feature transfer error

Error:- 1612. The installation source for this product is not available.

Verify that the source exists and that you can access it.

The strange thing is that after the first time that i installed the suite of programs from the disk, it all worked! I trialled transferring a short amount of footage from vhs to my hard disk and it actually worked. My cheif concern at the time was that the amount of memory it was taking up as it was transferring seemed rather large for the 5 to 10 minutes of footage.

I queried this on the arcsoft tech support, who were initially quite helpful. They didn't send me an answer as such but did provide me with a patch which i assumed would allow things to work better in windows 7, (the disk supported only up to xp). Since i ran that patch, everything seems to have deteriorated and there seems no easy way back! I have tried a system restore but the point which i created had been deleted so i went back as far as possible which evidently was not as far as needed!

Arcsoft have apparently gone quiet on me or they are on holiday! They are in the usa i believe, so it may be that july 4 may have something to do with their apparent silence.

Can anyone shed any light on this and what actions i should take?


Posted On: 2010-07-03 . View Related Posts . . View 11 Replies .

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Log name:      application
Source:        ntservicepack
Date:          2/20/2010 8:27:27 am
Event id:      4373
Task category: none
Level:         error
Keywords:      classic
User:          n/a
Computer:      xxxxxx-pc

Description: the description for event id 4373 from source ntservicepack cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer. If the event originated on another computer, the display information had to be saved with the event. The following information was included with the event: windows not enough storage is available to process this command.


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