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Update Stuck At 18%


I have a problem with the installation of a windows update. It's set to check and install updates everyday at 3:00am. The problem is that in the task bar (the lower right side) it displays a "windows is installing updates" sign, and it has been stuck at 18% for the whole time. (A couple days now. ) The installing update window says it shows that "1 of 8 updates" are being installed. I tried to stop the installation a couple of times, but nothing would happen. It would just show the "stop installation" button faded, but it still shows the installing updates display.

I've tried to disable my firewalls (mcafee and windows firewall) and tried to stop the update, or redo the update, but it still hasn't done anything. I think it might have to do with a microsoft office update, because i was trying to uninstall the trial version of microsoft office today, but it wouldn't install, it just stayed without showing any progress of the uninstall.

The last updates that were successfully installed according to the windows update screen is 8/24/09, and it checked for updates today with no updates available for download/install.


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Update Stuck In A Loop

Problem: windows update constantly prompts me to "restart your computer to finish installing important updates". After restart i can boot successfully, but after a few minutes the "restart your computer" dialog again appears.

The update that appears to be triggering this is listed in the windows updates log file as:

     Update for windows 7 for x64-based systems (kb980408)

     Installation status: pending
     Error details: code 80242014

No subsequent updates can be installed, as windows update indicates "windows update cannot currently check for updates, because you must first restart the computer so that a previous installation can be completed. "

Machine configuration:

Intel  i7 920 running at 2. 67ghz    
6 gb ram, 64-bit windows 7 (came installed on the machine)
Os version = 6. 1. 7600. 0. 0. 65792
Os product type = 0x00000030
Computer brand = dell inc.
Computer model = studio xps 435t
Bios revision = a13
Bios name = default system bios
Bios release date = 2009-02-06t00:00:00
Locale id = 1033

Antivirus: symantec endpoint protection, version: 11. 0. 5002. 333

Approaches i have tried to address this error:

1. Using "uninstall programs" i have uninstalled this windows update and rebooted. After doing this kb980408 is no longer listed as being installed, and yet the reboot prompt continues to appear. I also did a full virus scan (no viruses) and also verified that there is plenty of disk space.

2.system restore. Unfortunately i don't have restore points going back far enough to when this first started happening.

3. Manually downloading and installing the windows update, then rebooting. I had hopes that this would update whatever registry entries are causing the problem, but instead all i have now is a second pending entry in the windows update log:

     Update for windows (kb980408)
     Installation status: pending
     Error details: code 80242014


Posted On: 2010-05-18 . View Related Posts . . View 4 Replies .

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Posted On: 2010-05-10 . View Related Posts . . View 6 Replies .

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Posted On: 2009-10-26 . View Related Posts . . View 2 Replies .

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Posted On: 2009-12-24 . View Related Posts . . View 2 Replies .

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I want to vent my disappointment with ms or arvato or hp, who knows which one is responsible. I just know that a day was wasted and the desired result was never reached. I know it could have been worse, but as a teacher with access to many impressionable minds, i am quite tempted to go on an all out assault and tell every student i teach to avoid ms. But what's the use? Just hugely disappointed is all.

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Posted On: 2010-04-12 . View Related Posts . . View 3 Replies .

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Posted On: 2010-02-16 . View Related Posts . . View 2 Replies .

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Posted On: 2009-11-20 . View Related Posts . . View 5 Replies .

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