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Fax Stopped Working For Sending And Receiving


This is a new higher end windows 7 intel based i5 computer with 8gb of memory. I have been using the windows fax and scan successfully before. When i went to receive a fax that area was grayed out. I lost all of my history of previous faxes. The name with fax number directory was still there. I manually copied the few listings. I also found i could not send faxes. It seems that in the print directory the print to fax name looks different. But i can't be sure. It now says " fax, microsoft shared fax driver" .

I confirmed that the fax is operational and the wires are connected properly by going online via a dial up network. So, i would think it's in the fax program software.

I tried to remove and reinstall the program, but in the control panel under remove programs i couldn't find it. Also, i'm not sure where to get the program to reinstall. I do have the windows 7 ultimate disk available. I tried going to "tools", then "fax settings". The blue circle circled and the window said, "not responding". Then it stopped. In other words, i cannot access the settings.


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I have been trying to send a fax for a long time now and it constantly says that the call had not been answered. I have looked over everything i could find on the internet and it does not seem that i am doing anything wrong. I have uninstalled / reinstalled windows fax and scan a couple of times but it seems to do no good. I still get the same message. One thing i noticed when reading the forums is that if i were to uninstall windows fax and scan and i were to reinstall it again , trying to send a fax for the first time, the fax wizard would pop up and lead me through the setup of the fax.

This wizard never comes up after the very first time that i set it up. I dont think i did anything wrong during the fax setup. The only thing that i entered was my area code. When i try to send a fax i hear the dialing tone and the fax tone for quite some time but in the end i get the same problem that i have described.


Posted On: 2010-03-20 . View Related Posts . . View 2 Replies .

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