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Phone Support


I installed windows 7 on top of vista sp2 expecting better performance. No dice. I'm having myriad problems-menus sticking, erratic sound schemes, programs not responding, etc. I've searched forums for answers to my problems with little results. So i put in a call for tech help about two weeks ago. Began working with a tech, but after 2 hrs. Needed to schedule a call back. Since then, no luck.microsoft says they've called me at times i've agreed upon, but i have agreed upon nothing! When i do tell them a time and they agree, they don't call! I ask for managers who assure me techs will call, but they don't. I'm at wit's end. Is there really phone support for windows 7?

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At&t Jack Phone Syncs Not Working

My att jack phone syncs but i can't browse it. It worked fine under vista. When i upgraded to windows 7 and connected the phone, it said the driver was missing. I'm not sure what to do for it. I am using windows 7 32-bit on a dell inspiron 530. I have followed the following directions. Mobile device center does not launch, comes up with the helpful message that it has an error with the little red circle and an x through it - that's if i start it. If i click browse in the sync center, nothing happens. The mobile device center does not launch when the phone is connected.

My device is not able to connect. There are several cases that may prevent your device from connecting:


Posted On: 2009-11-18 . View Related Posts . . View 4 Replies .

Cannot Sync Generic Windows Phone

Have just purchased a toshiba laptop with windows 7 installed. Am attempting to load the software for a windows 6 generic cell phone (htc polaris). Windows 7 does not recognize the installation disk for the cell phone. And when plugged in by usb it shows in the 'devices printers' screen as unspecified generic rndis, status- needs troubleshooting.

I have hit the trouble shooting button and it appears to go into search mode, (looking for drivers i assume). I have allowed the system to perform a search for the drivers but after approx 45 mins it had come up with nothing. I have searched the web, xda developers etc and they all say the cell phone should sync to the media player, unfortunately it doesn't. The only thing i have found relates to downloads for vista only.


Posted On: 2010-01-17 . View Related Posts . . View 5 Replies .

Verizon Internet Phone Issue

Back-up search info. For the verizon one modem phone or internet phone. By babe in the silicon forest looking for light. July 4th, 2010 sun evening before firecrackers sound. Kaboom-a-boom-boom! Oops! I think me hears a firecracker thunder sound!I am still trying to touch the right part of my many buttons and back-up my verizon one modem phone without an inkling as to how a newbie like me might accomplish this sofar unsurmountable feat. The phone grew lesser and lesser function-able but is starting to revive to now operating as a caller id phone despite my obsessive apt mate lost or took it's cordless phoneset. I refuse to give up despite my many dis-functions.

Will anybody out there help me get immediately literate so i can find my stolen kids and let em know this mom loves them via the silicon world? Babe in the silicon forest looking for light. Topic; verizon one phone back-up. 07/04/2010 sos or. Is it automatic with attachment of a pc?  Hmmmmmm?


Posted On: 2010-07-04 . View Related Posts . . View 2 Replies .

Motorola Droid Phone Will Not Connect

I'm using windows 7 pro, 64bit. For weeks i've tried to "mount" the motorola droid phone so that i can copy and move files. However, windows sees it as a "removable drive. " When i click on the drive, it says "pleas insert a disk into removable disk drive" like it is a cd drive or something. Is this a driver problem? The drive shown is 2006 long before droid phone. I've tried numerous fixes suggested on motorola droid forums but nothing seems to work. Why will windows 7 not read the sd card on my attached droid? It works fine when connected to an xp computer but not to my windows 7 computer.

Posted On: 2010-01-27 . View Related Posts . . View 5 Replies .

Lg Touch Phone Usb Device Not Recognized

I plugged my new lg touch phone into my laptop to load music. Drivers were automatically loaded, except one failed. The one that failed to load wasn't a problem because the other two drivers were the ones needed to identify the phone in windows and load the music. The problem is the alert ("usb device not recognized) keeps popping up and i can't get it to turn off.

I replugged in the phone and that cleared it while the phone was plugged in and for 5 minutes after but then the alerts started up again. They flash every few minutes. I've closed the connection, it doesn't show on the task tray but in the alert menu under windows it continues to list "usb device note recognized. " How can i clear this alert?

I've rebooted and completely shut down the laptop to no avail.


Posted On: 2010-03-04 . View Related Posts . . View 5 Replies .

Blue Screen When Connecting Cell Phone

I tried to connect my cellphone by bluetooth to my pc, it show a window saying "the device was not compatible" after i've done it, it came out a blue screen and shut down, i also was trying to uninstall norton internet security at the same time, and i did, so, i don't know where the mistake was, i just was able to log in in "secured mode" and i had to reinstall norton internet security to log in as normal, any help?, I really want to uninstall norton but it does n't allow me to install others anti-virus what can i do?  And the blue screen time to time appears an it is too fast for me to read it.
 


Posted On: 2010-03-01 . View Related Posts . . View 4 Replies .

No Longer Sync Mobile Phone After Upgrade

I just upgraded to windows 7 and everything went very well. However, now i can no longer sync my mobile phone to the pc. I uninstalled windows mobile 6. 1 and reinstalled it. The device manager will not load - always giving me a message "device not connected" however, the phone is connected because windows explorer recognizes the phone and i can see all the files on the phone through windows explorer. Is there some incompatibility between windows 7 and windows mobile 6. 1? If not, are there any suggestions on how to install the windows mobile device manger? I use this phone for business and it is essential to be able to sync the phone with the pc.

Posted On: 2010-01-21 . View Related Posts . . View 2 Replies .

Skype Internet Phone Compatibility Issues

Hey, i have windows 7, skype 4. 1, and a logitech internet handset mn: f-0590b

In xp and xp mode, i can set up my skype account to forward calls to my phone so that i can answer them from my handset. However, with windows 7, i can only use my handset if i am making outgoing calls.

I've installed xp mode, and again my handset works fine, but i dont want to be tethered to xp mode to use my phone. So, i set up my skype in xp mode, and made a link in the start up menu so i can open skype via the virtual pc. However, my phone, usb connected does not transfer with this setting, and i cannot seem to copy it into the start menu (it says that the software isn't installed). So, i tried installing the xp (and later the vista) drivers for the phone onto windows 7 and using skype via xp mode, but the phone doesn't see skype.

Logitech doesn't offer a win7 driver.


Posted On: 2010-01-23 . View Related Posts . . View 2 Replies .

Default Programs For Mobile Phone Chip

Telling me to choose a default program/there is no program. Go to control panel choose default program to transfer from device to computer.

This what i did, i just want to fix it. I put the chip from my phone into the adapter and put it in the sdhd slot, then i was asked how i wanted to transfer the files. This is where i think i made the mistake i clicked on my oyimpus photo instead of the program that came with windows 7. I then got the message that there is no default program to/gp to control panel choose a default program. Is there a way to go back and choose the program that came with the computer?


Posted On: 2010-05-10 . View Related Posts . . View 2 Replies .

Headset Sound Is Not Detected On Skype Phone Call

I'm using a logitech headset with microphone to answer and make skype phone calls. I hear them. Why cant they hear me?I have run all set up options from skype. As for the logitech equipment is concerned i believe it is "plug in and it is ready to use", there was no program to load nor was there an instruction manual.

There is a slider on/off switch for the microphone. I am not sure that microphone options and volume {specially for a headset with a microphone} from inside my dell studio 1555 are set up correctly. I have inquired on this matter via online chat and allowed remote access to dell representative to assist me. Nothing has worked. When i started skype 2 months ago it worked fine.

Not perfect 100% of the time yet good enuf. Now i am not heard at all or barely when i'm in a phone call with headset or without. As of today: 7/1/2010 i can't hear "them" so i don't know if "they" can hear me. So, please tell me how to make my skype phone work through my laptop.


Posted On: 2010-07-02 . View Related Posts . . View 2 Replies .

Mounting Htc Phone Sd Card Over Usb Problem

I have a new dell inspiron with 64 bit windows 7 ultimate. I also have a tmobile my touch 3g (htc hero) phone. When connected to a computer via the manufacturer supplied usb cable, the phone will allow you to mount the internal sd card as a usb removable disk. This works fine on my dell laptop running windows xp (32 bit).

On my new computer, the usb device stays mounted for anywhere from 0 to 10 seconds or so, and then the connection drops. During the brief mount time i can see the sd card directories with windows explorer. My event viewer is showing event id 11 for these dropped connections.

I have done all available updates, and tried both available speed settings in the bios. I have connected a usb thumb drive to the same port and transferred 1/2 a gig with no problems.


Posted On: 2010-01-05 . View Related Posts . . View 2 Replies .

Syncing Samsung Intrepid Cell Phone Using Macbook

I have a macbook computer and i just purchased a samsung intrepid cell which use windows 6. 5. I wanted to sync it with my computer but they are not compatible. I cannot even download the free downloads from the windows website on my computer - it just will not accept it. I don't know what to do, do i have to start buying all this software to connect them? I would love to sync them and i would love to get some of the free downloads, how can i do this without spending a fortune? If i could not sync them i guess that would be okay but i would really like the downloads. Does anyone have any suggestions?

Posted On: 2010-04-09 . View Related Posts . . View 2 Replies .

Support Overload

I haven't even had this version of windows for a year and my "support" for my activation has apparently expired. Are there that many problems with windows 7 that when i've finally reached the end of my patience rope and gave in and tried to ask them they won't talk to me for less than $50? That is a rip off. Your operating system doesn't work and you won't provide customer support?

I can't even print a letter of complaint to mail to bill gates because windows has been trying to "automatically detect" a printer driver that was already installed for over an hour now. Good to know bill has hours to sit stuck at his desk because something has to be printed & faxed today and the *#@& printer that worked yesterday won't work today.


Posted On: 2010-07-31 . View Related Posts . . View 3 Replies .

Where Is The Microsoft Support?

Cannot connect via wireless router "problem with wireless adaptor or access point", first of all i would like to thank joelbx for the effort he is putting in to solve my wireless connection problem
But where is the microsoft employers support i have had no help from your company. From what i can understand the microsoft drivers and adaptor are not compatible with many routers.

I’d like answers from microsoft as it’s a software problem a microsoft windows 7 problem. I have been browsing through other posts with related topics and it is very obvious i am one of many with the same problem and the problem for all users points straight back to a problem with new computers installed with windows 7.


Posted On: 2010-01-04 . View Related Posts . . View 5 Replies .

Problem In Help And Support

I bought windows 7 professional , and i joined the computer to the domain we have server 2003

And the problem is:

After i put the user name and the password and when the desktop appears a window gets on it is """windows help and support"""  and every time i must to close it to continue using the computer?

I looked very very much to stop it but i could not i searched over the internet and on the technet website but i could not find any solution .

I reformat the computer again and the hard disk and there is not any program and i update the windows and the window still appears , it is the same like if you press f1 it is help and support.


Posted On: 2010-06-01 . View Related Posts . . View 5 Replies .

Korean Programs Support

I'm considering purchasing window 7 ultimate over the professional version for only one reason. Will it be able to run korean programs? Can anyone give me some advice?

Posted On: 2010-05-17 . View Related Posts . . View 3 Replies .

Alcohol 120% Support

Why microsoft windows 7 does not support virtual drive tools like alcohol 120%, daemon tools, ultra iso, etc. It also does not support most of the games. I am using the beta version of windows 7 on my system. My system is having "intel core 2 duo processor 2. 53 ghz, 2 gb ddr2 667 mhz ram, 320 gb seagate at 7200 rpm, msi 945 nvidia chip set mother board, microsoft keyboard and mouse.

I had tried to install virtual tools, but in vain. Windows 7 doesn't support it. When i install the game rise of nations from microsoft, the message was displayed on the screen. It says "application has encountered the problem. Closing the application". I hope you will look after my query and will find out the solution to this.

I hope windows 7 will be  as user friendly as your windows xp operating system.


Posted On: 2009-10-06 . View Related Posts . . View 3 Replies .

Dual Monitor Support

I got windows 7 professional rtm through msdn. I have a 19" samsung and a 26" samsung monitor (t260hd and 941bw). When i start windows 7 with both monitors attached, it boots on both monitors, then goes black at the login screen. If i boot with either monitor plugged in solo, it works fine. Last, if i start with one, then plug the second one in on the fly, it automatically defaults to my 19"- the display manager shows both as active, and i can drag windows over to the invisible second desktop- but i can't see it. I installed the latest nvidia drivers for my 7600gt and installed the drivers that come with both monitors. I'm out of ideas. Can you guys help me out?

Posted On: 2009-08-24 . View Related Posts . . View 11 Replies .

Multiple Monitor Support

I really love windows 7's feature of being able to drag a window to the left or right top half and then the window resizing to that half side. However, with a dual monitor setup, this is impossible to do on the inside halfs of the monitors . I have 2 monitors 1 and 2. On the right half of 1 and left half of 2, i cannot drag and resize to those areas. I can on the left half of 1 and the right half of 2. The above is copied from another post that i could not reply too!  I am curious if there is a planned fix for this?

Posted On: 2009-09-05 . View Related Posts . . View 2 Replies .

Laserjet Printer Support

In october, 2009, i upgraded my operating system from windows vista to windows 7. Before the update i connected my hp laserjet 4/4m plus printer via a parallel to usb cable. My current system is an hp pavillion that does not have a parallel port. The parallel to usb connection with vista worked fine. However, the connection did not work under windows 7. I added the laserjet printer on the 'devices and printers' screen. When i tried to print a document, the document did not print and 'went into a black hole'.

I thought i would try a pci adapter card and called the hp support line to verify that this connection would or would not work. I was told that microsoft does not have a fix/software drivers for windows 7 that would allow the laserjet 4/4m plus printer to work under windows 7. Is this correct?  I have used this printer for several years and want to continue its use because of its reliability and print quality. If anyone knows of a solution, please let me now.


Posted On: 2010-07-12 . View Related Posts . . View 2 Replies .

Support Multiple Monitor

One wonders if the lack of adequate multiple monitor support on vista will be rectified in windows 7? Additionally if the audio issues with recording aspects for professional musicians will mean we will still either have to keep xp on a separate computer or in dual boot mode? Any information from microsoft will be appreciated.

For example - i can play a dvd on xp and stretch it across 3 monitors, i can use cubase 2, 3, 4 and 5 on xp and have individual mixers, edits and vst's in separate windows. On vista the only version that does not crash at some point is cubase 5 studio. With games, on xp i can get them to stretch over 3 monitors. Vista hardly plays any game older than 18 months and won't stretch jack - xp's compatibility mode works much better. Will windows 7 enable this or do i have to use virtual pc xp? The only way i have managed to get wallpapers to stretch is with ultramon.

Yes i have a quad processor with 8 gb ram, 2 tb hdd space, 1gb nvidia graphics card and no issues with anything except the operating environment. And last microsoft - while it's only aesthetics, will the dreamscapes etc - aero - etc if desired by end users to have installed, be available as extra downloads for the non ram conservative users?


Posted On: 2009-10-11 . View Related Posts . . View 2 Replies .

Pc Speaker / Beeper Support

I am writing a computer program that plays . Wav files through the built-in pc speaker, and yet when i run it, it either chokes up mid-way or doesn't seem to work at all. I know this program worked on an xp machine and was able without any problems to output music from the beeper (even if it sounded as if it was coming from the inside of a tin can :). Has windows 7 abandoned direct access to old hardware like the pc speaker, is it emulated, or what is stopping it from working properly? I know that my program is accessing the hardware in the correct manner, so what's up?

Posted On: 2010-05-05 . View Related Posts . . View 2 Replies .

Enable Bidirectional Support

I have installed a printer/fax to the main computer on my home network. It is working fine on this computer which is vista, the laptops are both windows 7. I successfully installed it onto one laptop through the network and am able to print from the laptop. The other laptop, although it installs it, (through add printer and network) wont allow me to print. Shows error 0x0000000d. I have tried installing it locally as suggested in the forum, and as before, it installs but wont print. Tells me to. Enable bi directional support.

When i go into ports, it wont allow me to click onto this. I have even tried installing directly from the cd using the usb cable. Once again it installs but wont print and tells me to turn on bi directional support. How can i turn it on if it is greyed out? All the drivers and networking settings are set correctly. When i attempt to print, the message comes up unable to connect to printer, turn on bi directional support. This is greyed out though.


Posted On: 2010-03-12 . View Related Posts . . View 2 Replies .

Online Help And Support Not Working

When i run help & support off the start menu & type a search term & run a search it only finds the installed search results. It can't find the online ones. All i get is this message:-
   
You're not connected to online help, which shows you our latest content. Check your internet connection, and then try to connect to online help again. If you still see this message, the online help service might be temporarily unavailable.
 
 I have ticked the online help tick box & of course i am connected to the internet which is how i am sending this. I have disabled windows firewall & norton with no result. I have also ran sfc. This has been for a while now so is more than "temporary unavailable". I cannot think of anything else that is preventing this.


Posted On: 2010-01-06 . View Related Posts . . View 6 Replies .

Contacting Support For Halo

I bought halo when it first came out a long time ago. Thing is i was new with computers, and i accidentally threw away the cd key ( it was in a stupid place on a cd pamphlet) anyways when this happened a couple of years ago. I asked for support, which was easy to get  back in the day. Anyways instead of the support person giving me a valid cd key.

Someone sent me an anonymous email stating.

Hey i was hearing from a buddy of mine at microsoft that you cd keys. He gave me a huge list of them and told me to say that the issue was fine and to close the case. I was still knew with computers and i had no clue that he was giving me fake cd keys. One of them worked but now doesn't.

How do i go about getting a real cd key? I don't want to pay 20 bucks for a game i already bought.
I cant find a way to talk to microsoft support. They only have support for halo 2.


Posted On: 2010-08-12 . View Related Posts . . View 4 Replies .

Media Player Help And Support

My windows media player doesn't allow me to make a playlist. When i rip a cd, make my changes i then drag it into the playlist and nothing happens. I just doesn't move as a single file or a batch when all is selected. I did everything i could think of then went to help and got the following message: "you're not connected to online help, which shows you our latest content. Check your internet connection, and then try to connect to online help again. If you still see this message, the online help may be temporarily unavailable. "

My connection is very good and a friend checked and online help is available. I did restart computer and also my modem as a "what the heck" effort and all is the same.

So really there are 2 problems.

1) media player, new with this computer which i bought about 1 month ago
2) online help and support which i can't reach through the media player or the start button-both routes give same message.

My internet hookup is working well. Got any ideas?


Posted On: 2010-02-10 . View Related Posts . . View 2 Replies .

Shutdown Errors & Support

This seems to be a recurring theme on all the win 7 forums, the machine won't shut down properly. Select shut down, screens goes to the "shutting down" view, but the circle icon freezes after a few seconds and the machine hangs.

When i reboot, windows does not report a failure, it just boots normally and works fine, but come shut down, problems again.

This is happening everytime i use the machine, though sometimes i get the odd bsod thrown in at shut down as well, just for good measure.

I have used the internal checking within win 7 to try to find the issue, but nothing works, i don't want to have to re-install win 7 ultimate, a couple of weeks after installing it, but that is looking like the only option and that is not guaranteed to fix the issue.

I have tried to contact microsoft through their online "help & support" forum, but they say my version of win 7 ultimate is not activated (yes it is), then when i enter my product code, it says because i am not registered, i have to pay £45 for 1 hour of support.

Me pay them to have them fix a problem with their software! I thought vista was bad, this is just vista 1. 5 with bugs, should l have stuck to vista.

Anybody got any ideas on what is causing this, as lots of people are seeing this issue, yet no support answers seem to give a resolution

System specs are

Win 7 ultimate
Quad core processer
6gb of ram
2 x 512mb nvidia graphic cards working in sli mode
2 x 1tb sata hdd
28" hd monitor


Posted On: 2010-03-01 . View Related Posts . . View 6 Replies .

Help And Support Error Elbasuer

I've got a really annoying problem with help and support, every time i search it says 'you're not connected to online help. ' and i get no results no matter what i type. It also says '_elbasuer_'. I click home up the top and it decides to take me to the 'microsoft spynet' help page. If i click 'more support options' it takes me to a page about how to improve display quality! On every page it still has the online help error and '_elbasuer_' underneath the page title. This is really annoying because i was trying to st up bluetooth when it started, and i couldn't find any help.

Is anybody else having this problem?

Pc spec:
Windows 7 home premium 64bit os
4gb ddr3 ram
Amd phenom ii x2 550 black edition processor
Ati radeon hd 4200 gpu
Norton internet security 2009


Posted On: 2010-03-21 . View Related Posts . . View 4 Replies .

Support Center Error

I am running windows 7 ultimate n

My help and support center's offline mode was corrupted and it showed errors like this:

_elbasuer_

Topic not found.
The topic you are looking for is not available in this version of windows. For additional assistance, see more support options.

Then i took help from a forum, andd deleted a string from here (which was in regedit):

Hkey_local_machinesoftwaremicrosoftassistancec lient1. 0namespacesoemen-usitles

I then deleted bcrm_bluetooth_help" string value (reg_sz).

Then i reopened help and support center, and it was 100% fine.

Now, i am in need of great help because i think that the deletion of that string can cause problems, or my data could be unsecured.

Do you think that deletion of the string wouldn't cause something bad? Do you think i did right by deleting that string?


Posted On: 2010-06-13 . View Related Posts . . View 6 Replies .