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Hp Pavilion Notebook Upgrade Failure


I bought an hp pavilion notebook in august that came loaded with vista and with the promise to upgrade to windows 7 in october when it became available. In october i requested and received the upgrade disks in november. My life has been a long nightmare ever since.

When i performed the upgrade, the computer congratulated me and told me windows 7 was successfully installed. Then the computer froze with any application i tried. I called hp technical support and spent hours-no, days-on the phone with them trying every test and solution they asked for. Nothing made any difference.

Finally hp said i must have a bad installation disk and instructed me to go back to the company providing the upgrade disks and get a new set. Six weeks later, the new disks arrived. I installed them. Same result. Frozen computer. I again spent hours-no, days-on the phone with hp tech support trying every test and fix they suggested. No progress. Finally they agreed to take in the notebook and work on it.

Very fast turnaround. They got the computer back to me within ten days. They said they had "re-imaged the hard drive. " Hooray, it worked! Then i noticed that hp had reinstalled vista. They had the opportunity to send me back a computer, all fixed, with windows 7 up and running, and instead they set me back all the way to august 2009. Right where i started, and no windows 7. I reinstalled the windows 7 upgrade disks. Same negative result. Frozen computer.

Now i am in the middle of more hours-no, days-of phone conversations with hp tech support. They are putting me through the same diagnostic tests, reinstallation, driver installations, tedious time watching paint dry on my computer screen, with no indication that anything will change this time.

Am i a chump or what? Is anyone else experiencing the same problems. How do i get hp and/or microsoft to pony up and get me a computer and an operating system that works?


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