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Install Gui Has Stopped Working


My wife bought a new printer lexmark pro 705. When i try to load software on my win. 7 64 bit system i get this message "install gui has stopped working" i have called lexmark and spent hours with them, they say it's a operating system error. Any idea's, should i reinstall windows 7?

Other errors seen while working with lexmark
- Windows spooler service can't be started
- This message is from device and printer menu
- Windows explore stopped working.
 
This is a new build computer that is only a week old, so i don't any virus'


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