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Upgrade Option Program Website Error


I bought a copy of windows vista home premium 64x. When i go to the website and put in my product key it says i do not have a valid copy for update. That is jus tthe thing, i bought vista home premium 64 just to upgrade. I know it is valid because i bought the package from compusa brand new on 10/2/2009. I get validated updates and i have my copy registered. Any tips on how to get the website to accept my valid copy? I used caps and dashes exactly how it looks on my sticker.

I tried three times and then had to wait for two hours to try again. I can not get it to work. I am frustrated because i want my free copy. I paid for it when i bought my specific brand of vista. I bought the operating system "in the box". Please let me know what i should do.

Note; i did not buy the software from a computer manufacturer, i bought the system in the box. I realize this means i have to use the website located at; http://windows.com/upgradeoffer         however, it is not working. It keeps giving me an error screen. Help?


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