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Ie8 Stops Working After Security Prompt


Environment: windows 7 professional (32bit), ie 8. 0. 7600. 16385. Norton internet security 2010. Hw is fujitsu lifebook tablet.

Try to access a website that requires a userid and password. Windows security dialog box displayed. Fill in the user name and password fields, click ok and get internet explorer has stopped working message. Only option is to close program. It then automatically restarts at the same page and off we go again. Other types of login such as fields directly on the web page work fine. Things tried so far include disabling all add ins and norton. No change. Any suggestions?


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It's getting very annoying! This issue could be also caused if the specific registry branch is corrupted. At this time, please refer to the following steps to troubleshoot the issue. Step 1: backup the registry. As we need to modify some registry keys to troubleshoot this issue, let’s perform the following steps to backup the current registry first. 1. Click start, click run, type regedit, and click ok. 2. Select my computer (the root node) in the left pane, click export under the file menu, choose "all" under export range, select desktop in the save in box, type backup in file name, and then click save.

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1. Click start, run, type: notepad c:fix. Reg and press enter. Choose yes when you are prompted.

2.copy the following commands and then paste them into the opened notepad window. Windows registry editor version 5. 00 [hkey_local_machinesoftwaremicrosoftremovaltools] 
[Hkey_local_machinesoftwaremicrosoftremovaltoolsmrt]
"Eula"=dword:00000001"version"="73d860ec-4829-44dd-a064-2e36fcc21d40"
"Guid"="9daa3924-5cc7-4e01-a35c-9f83f2f35c3b" 

3. After pasting the above commands, please close the notepad window. Choose yes when you are prompted to save the file.

4. Click start, run, type: c:fix. Reg and press enter to run the commands we have pasted.

5. A dialog box will pop-up saying "are you sure you want to add the information in c:fix. Reg to the registry?". Click yes on this dialog box6. Reboot the machine.

7. After the machine reboots, please install the latest version of kb890830 again by the following direct link. http://www.microsoft.com/downloads/details.aspx?Familyid=ad724ae0-e72d-4f54-9ab3-75b8eb148356&displaylang=en 


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